LAGOS – Mrs. Olubunmi Kuku, Managing Director of the Federal Airports Authority of Nigeria (FAAN), emphasized that the ongoing transformations at the nation’s airports are designed to improve passenger experiences and enhance Nigeria’s global image.
Kuku made this statement during a recent courtesy visit by the executive council of the National Association of Nigeria Travel Agencies (NANTA), led by Yinka Folami, at the Murtala Muhammed Airport (MMA) in Lagos.
She highlighted the zero-tolerance policy against passenger harassment and touting as part of the key transformation efforts to ensure passenger safety.
“We are committed to working with NANTA to address their concerns and strengthen the partnership between FAAN and NANTA for a safer and more secure airport environment,” Kuku said.
She welcomed the proposal for a dedicated NANTA Help Desk at airports to improve traveler awareness and information sharing. Kuku urged NANTA to submit names of members who would collaborate with the FAAN protocol unit to facilitate this initiative.
Kuku also outlined plans to tackle ticket racketeering, loitering of unauthorized persons, and collusion between airline staff and ticket racketeers in partnership with the Federal Ministry of Aviation and the Nigeria Civil Aviation Authority (NCAA).
Yinka Folami, NANTA President, praised the airport transformations under Kuku’s leadership and requested a strategic partnership to eliminate touting and improve passenger transfer services.
“We are impressed with the transformation of our airports, which adds value to marketing Nigeria to the world. We request a dedicated NANTA pavilion at airports across the country to help passengers access information and improve orderliness at check-in counters,” Folami said. He also called for continuous engagement to enhance the experience and satisfaction of travelers using Nigerian airports.
