The Nigeria Civil Aviation Authority (NCAA) is set to introduce a consumer protection portal by the end of the year to streamline the resolution of air travellers’ complaints. Capt. Chris Najomo, Acting Director of Civil Aviation, announced this initiative during the start of a two-day training for Consumer Protection Officers (CPOs) and airline staff at the NCAA headquarters in Abuja.
Najomo, represented by Mr. Michael Achimugu, Director of Public Affairs and Consumer Protection, assured that the new portal will address real-time passenger complaints and improve airline performance tracking. This will be the NCAA’s first consumer protection portal since its inception in 2000.
The portal is expected to enhance transparency by allowing stakeholders to track the number of complaints and their resolutions. It also aims to simplify data collection and reporting, improving overall efficiency in handling consumer issues.
Mrs. Ifueko Abdulmalik, Assistant General Manager for Consumer Protection, highlighted that the portal aligns with NCAA’s modernization efforts and international standards. She emphasized that both NCAA officers and airline staff will receive training to ensure effective use of the new system. The portal will also be accessible to the Minister of Aviation and Aerospace Development and the Director-General of Civil Aviation for continuous oversight.
