Numerous customers of First Bank Plc have taken to social media to voice their frustrations regarding frequent and unexplained debits from their accounts. The complaints have surged over the past two weeks, with many customers expressing concern about the nature of these charges.
On the bank’s official Facebook page, users like Udoh Blessing raised alarms about receiving multiple debit alerts labeled “QS” along with their phone numbers. Blessing questioned the legitimacy of these charges, stating, “What’s that for please cos I didn’t recharge via the line and keep receiving debit alerts of #200, 139, 34, 100 and so on. It’s getting out of hand.”
Another customer, Esther Maurice, echoed these sentiments, revealing she had been debited over ten times in the month. She commented, “Please oh First Bank of Nigeria, what is the meaning of MTN: USSD and so on Debit? Cause I’m going crazy here.” Many customers expressed that they felt their funds were not safe in the bank, citing multiple debits without making transactions.
One user, Irreplaceable Gichi, shared a troubling experience, stating, “Someone sent me 1,500 only for me to come back the next day and my balance is remaining 900 out of the money sent. It is not fair, you people should look into it.” Stephen Ochoche also reported being debited four times within two weeks without any transactions, highlighting the growing concern among customers.
In response to the wave of complaints, First Bank acknowledged the issues on social media and urged customers to check their direct messages for more personalized assistance. The bank replied swiftly to each complaint, expressing empathy and requesting specific details such as account numbers, amounts, and dates to investigate the issues further.
The financial institution reiterated its commitment to resolving customer concerns and maintaining service quality. For urgent matters, First Bank directed customers to contact their support through dedicated channels, including their complaint portal and helplines.
This situation underscores the challenges faced by customers in ensuring the safety of their funds, raising questions about banking practices and customer service reliability.
